LINECRM: Customer relationship management software in Egypt
One customer might message you on WhatsApp, comment on your Facebook ad, then send a DM on Instagram. In LINECRM all of those land on the same customer record, and the manager can see who is following up and how far it has gone.
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Every channel's messages in one inbox
We connect WhatsApp through the official WhatsApp Business API. If you don't want to lose the WhatsApp Business app on your phone, you can connect your number and keep using the app as before.
Facebook and Instagram messages show on the same screen, and lead forms from Meta ads come into the system on their own. On each conversation you can add tags, set the customer's stage and source, and pass it from the smart agent to a staff member or back.
The connection goes from Linetec Global straight to the channel, with no third party in between, so there are no extra fees you don't know about.
Reply to comments from inside the system
Comments on your Facebook and Instagram posts and ads show on one screen, with a count of what is still waiting and what has been answered. You can reply publicly, send the commenter a private message, or hide the comment. The reply shows on the actual post under your page's name. You can also give the smart agent set hours to reply and let it hide abusive comments by itself.
Which ad did this customer come from?
On the Meta Ads screen you connect your ad account and see spend, impressions, clicks and CTR, plus lead counts as Meta reports them and as the system actually recorded them. Every customer in LINECRM is tied to the campaign and ad they came from, so you know what each real customer cost you per campaign. You can export the report to PDF or Excel and switch between ad accounts.
Your sales team
Leads can be assigned automatically or by hand, whichever suits you. There is lead classification and advanced search filters.
Each role has its own permissions: owner, admin, operations manager, manager, sales, support and marketing. You can hide the customer's phone number from users who don't need it. Reports come out per salesperson, per supervisor and per manager.
Lino, the smart agent
Lino reads a customer's conversations, gives them an interest score out of 100, and writes a suggested next step on their record. Each company picks the AI provider it prefers and connects it with its own account.
Login codes on WhatsApp
When this is turned on, no user can get in until they type a 6-digit code sent to their WhatsApp from your company's number. The code lasts 10 minutes, and the system can remember a device for 30 days. Staff with no WhatsApp number on file get the code by email.
13 sectors
LINECRM started with real estate companies and now runs in 13 sectors, including operations and maintenance and short-term rental. It has real estate modules for brokers, developers, units and bookings.
On mobile, and offline
The LINECRM app runs in Arabic and English. If the connection drops, staff keep working and everything syncs once they are back online.
Real product screenshots
These are real LINECRM screens so you can see how the product actually works, not just a concept.
One unified inbox for every channel
WhatsApp, Facebook, Instagram, TikTok, and your website in a single screen, with the full history of each conversation, its assigned agent, and the lead ad source.
Organized conversations and ready replies
Route conversations across the team and use templates, saved replies, and AI to respond quickly without retyping the same answers.
A complete 360 customer profile
Contact data, source, conversations, tasks, quotes, deals, and intent score on one page, with no jumping between screens.
A dashboard that measures real performance
Leads, deals, revenue, team tasks, conversion rates, and per-campaign performance in one live dashboard.
Secure access with precise permissions
Secure per-user sign-in with granular screen and data permissions, plus full separation between companies and branches.
A mobile app that carries your work anywhere
The LINECRM mobile app gives your team full control from the field: new leads, inbound conversations, tasks, alerts, and live deal-stage updates.
FAQ
Will I lose the WhatsApp Business app on my phone if I connect my number?
No. You can connect your number and keep using the app. If you prefer, we connect a new number on the official API instead.
Is there a third party between LINECRM and WhatsApp or Meta?
No. The connection runs directly from Linetec Global, with no hidden fees.
Does it work for a company outside real estate?
Yes. It runs in 13 sectors, including operations and maintenance and short-term rental.
Can I see what each customer cost me per ad?
Yes, because every customer is linked to the ad they came from.
Is it in Arabic?
Yes, Arabic and English, and each user picks their own language.
See the system with your own company's data
We book a short session with you, show you the system, then set up a trial copy for you and your team to use.